Leadership,governance and open service innovation in Malaysian health care sector: Moderating role of culture / Farooq Ahmed

Farooq , Ahmed (2016) Leadership,governance and open service innovation in Malaysian health care sector: Moderating role of culture / Farooq Ahmed. PhD thesis, University of Malaya.

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Abstract

This cross-sectional field survey research aims to explore the major leadership styles (i.e. paternalistic leadership, democratic leadership and authentic leadership) and their influence on establishment of relationship-based employee governance mechanism in the organization. This study also attempts to investigate the role played by these leadership styles and relationship-based employee governance in bringing open service innovation to the organization. The study attempts to answer a major question about the process of bringing open service innovation into the organizations through these leadership styles. Additionally, this study attempts to explore the moderating role of national culture (i.e. power distance and uncertainty avoidance) between relationship-based governance and open innovation. Also, this study examines mediation of relationship-based employee governance between leadership styles and open innovation. The results of this study provide good support for all direct hypotheses and three leadership styles found positively and significantly related to open service innovation and relationship-based employee governance. Relationship-based employee governance is also positively predicted by open service innovation. The results provided good support for full mediation of relationship-based employee governance between paternalistic leadership, democratic leadership and open service innovation. The partial mediation of relationship-based employee governance was proved between authentic leadership and open service innovation. Additionally, power distance and uncertainty avoidance both moderated the relationship between relationship-based employee governance and open service innovation. This study brought several key policy insights for the development of Malaysian health care sector as well as other regional and global health sector players. Major challenges faced by this health sector for growth and sustainability are highlighted. Key implications for theory and practice to meet these challenges are also discussed.

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