“Exploring factors influencing companies’ engagement in corporate social responsibility activities: The case of Nigerian telecommunication sector” / Abubakar Isah Hassan

Abubakar Isah , Hassan (2023) “Exploring factors influencing companies’ engagement in corporate social responsibility activities: The case of Nigerian telecommunication sector” / Abubakar Isah Hassan. PhD thesis, Universiti Malaya.

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Abstract

This thesis aims to identify the factors that drive corporate and civil society organizations' engagement in Corporate Social Responsibility (CSR) activities in the Nigerian telecommunications sector. The study was inspired by a desire to explore the current and potential actions of various organizations, including the government, corporations, and civil society, towards promoting and implementing CSR in Nigeria. To accomplish this, the study employed the essential principles of institutional theory to analyze the functions that different establishments perform in the process. Using a qualitative approach, the study conducted interviews with 15 participants and focus group discussions with 30 participants to collect data. The findings revealed that corporate organizations engaged in socially responsible practices due to government encouragement, profit maximization, and a desire to improve the quality of life. The study also identified organizational, governmental, and social factors as key drivers of corporate organizations' participation in CSR. Additionally, the study identified the government's role in promoting CSR, including creating an enabling environment for businesses, implementing CSR laws, regulating CSR activities, and formulating CSR policies. The study highlighted a weak or lack of compliance culture among corporations, with existing laws on CSR not appropriately enforced by regulatory agencies, and no specific laws to reward compliance and punish violators. Therefore, the study suggests that the government needs to set up a measurement level to ensure corporations are held accountable for their actions and not benefit from public facilities with flippant exercises. The government should also assume the responsibility of ensuring that those who violate laws and regulations, whether corporate or noncorporate, face consequences. In summary, this study provides insights into the factors that influence CSR engagement in the Nigerian telecommunications sector and highlights areas where improvements can be made to promote responsible corporate practices.

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