Kuah, Kim Peng (1998) Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. / Kuah Kim Peng. Masters thesis, University of Malaya.
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Official URL: http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01...
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Dissertation (M.B.A) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 1998 |
| Uncontrolled Keywords: | Lucent Technologies (Malaysia) Sdn. Bhd Consumer satisfaction--Malaysia--Case studies Telecommunication equipment industry--Malaysia--Customer services |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor |
| Divisions: | Faculty of Business and Accountancy |
| Depositing User: | ms noor ain mat noor |
| Date Deposited: | 15 Apr 2012 11:59 |
| Last Modified: | 27 Jul 2013 09:31 |
| URI: | http://studentsrepo.um.edu.my/id/eprint/2325 |
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