International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) / oleh Maimunah Osman.

Osman, Maimunah (2002) International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) / oleh Maimunah Osman. Masters thesis, University of Malaya.

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                    Item Type: Thesis (Masters)
                    Additional Information: Dissertation (M.P.A.) -- Jabatan Pengajian Pentadbiran dan Politik, Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 2002.
                    Uncontrolled Keywords: Public administration--Malaysia--Evaluation--Case studies.
                    Subjects: J Political Science > JF Political institutions (General)
                    Divisions: Faculty of Economics & Administration
                    Depositing User: Mr Jasny Razali
                    Date Deposited: 06 Apr 2012 23:18
                    Last Modified: 24 Jul 2013 15:42
                    URI: http://studentsrepo.um.edu.my/id/eprint/559

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