Developing a knowledge management process model for healthcare organizations / Nurhidayah binti Bahar

Nurhidayah, Bahar (2017) Developing a knowledge management process model for healthcare organizations / Nurhidayah binti Bahar. PhD thesis, University of Malaya.

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      This study explores knowledge management practices in healthcare organizations. Healthcare practitioners are a knowledge-based community who depend on knowledge management activities and embracing ICT in search for better service quality for their organizations. It is evident that healthcare is a highly knowledge-intensive industry that can establish a learning organization, implement knowledge management and establish competitive edges. However, little studies have explored in the knowledge management process in clinical environment. This study's primary goal is to examine how clinicians (doctors and nurses) employ knowledge management process and so develop a knowledge management model. This study focuses on knowledge management practices among clinicians particularly on how they build their knowledge schemes, scan and use knowledge and how they use ICT to facilitate the process. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how knowledge management process is being practiced in their organization. This study aims to provide a process model that will add to the existing models on knowledge management process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively.

      Item Type: Thesis (PhD)
      Additional Information: Thesis (Ph.D.) -– Faculty of Business and Accountancy, University of Malaya, 2017
      Uncontrolled Keywords: Healthcare organizations; Clinicians; Clinical environment; Management activities
      Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
      H Social Sciences > HF Commerce
      Divisions: Faculty of Business and Accountancy
      Depositing User: Mr Mohd Safri Tahir
      Date Deposited: 24 May 2017 13:55
      Last Modified: 24 May 2017 13:56

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