Social accountability mechanism and customer satisfaction: Findings from the study of Padang Jawa Road Transport Department, Selangor, Malaysia / Marni Ghazali

Marni, Ghazali (2018) Social accountability mechanism and customer satisfaction: Findings from the study of Padang Jawa Road Transport Department, Selangor, Malaysia / Marni Ghazali. PhD thesis, University of Malaya.

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      Item Type: Thesis (PhD)
      Additional Information: Thesis (PhD) – Faculty of Arts and Social Sciences, University of Malaya, 2018.
      Uncontrolled Keywords: Good governance; Public sector; Customer satisfaction; Accountability
      Subjects: H Social Sciences > H Social Sciences (General)
      H Social Sciences > HE Transportation and Communications
      Divisions: Faculty of Arts and Social Sciences
      Depositing User: Mr Mohd Safri Tahir
      Date Deposited: 27 Mar 2019 04:07
      Last Modified: 27 Mar 2019 04:07
      URI: http://studentsrepo.um.edu.my/id/eprint/8800

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