Determining effect of website usability and satisfaction loyality and positive word-of-mouth : Malaysia internet banking / Tan Hui Lee

Tan, Hui Lee (2010) Determining effect of website usability and satisfaction loyality and positive word-of-mouth : Malaysia internet banking / Tan Hui Lee. Masters thesis, Universiti Malaya.

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                  Item Type: Thesis (Masters)
                  Additional Information: Dissertation (M.B.A.) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2010.
                  Uncontrolled Keywords: Customer loyalty--Malaysia ; Customer services--Malaysia
                  Subjects: H Social Sciences > HF Commerce
                  Divisions: Faculty of Business and Accountancy
                  Depositing User: Ms Siti Mawarni Salim
                  Date Deposited: 13 Apr 2012 09:56
                  Last Modified: 10 Jul 2013 16:06
                  URI: http://studentsrepo.um.edu.my/id/eprint/1620

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