Tan, Seng Khee (1996) A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres / by Tan Seng Khee. Masters thesis, Universiti Malaya.
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Official URL: http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01...
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1996 |
| Uncontrolled Keywords: | Customer services |
| Subjects: | H Social Sciences > HF Commerce |
| Divisions: | Faculty of Economics & Administration |
| Depositing User: | Mr Mohd Khalifah Idris |
| Date Deposited: | 13 Apr 2012 10:15 |
| Last Modified: | 30 Jul 2013 13:30 |
| URI: | http://studentsrepo.um.edu.my/id/eprint/1625 |
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