Measuring service quality : a case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar

Raja Jaafar, Nor Izah (1996) Measuring service quality : a case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar. Masters thesis, Universiti Malaya.

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                      Item Type: Thesis (Masters)
                      Additional Information: Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1996
                      Uncontrolled Keywords: Banks and banking--Malaysia--Customer services--Quality Quality control--Malaysia--Case studies Quality assurance--Malaysia--Case studies
                      Subjects: H Social Sciences > HF Commerce
                      H Social Sciences > HG Finance
                      Divisions: Faculty of Economics & Administration
                      Depositing User: Cik Yen Yee Tan
                      Date Deposited: 14 Apr 2012 16:41
                      Last Modified: 30 Jul 2013 13:22
                      URI: http://studentsrepo.um.edu.my/id/eprint/1776

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