Raja Jaafar, Nor Izah (1996) Measuring service quality : a case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar. Masters thesis, Universiti Malaya.
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| PDF (Chapter 4) Download (17Mb) | Preview | |
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| PDF (Appendix) Download (29Mb) | Preview |
Official URL: http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01...
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1996 |
| Uncontrolled Keywords: | Banks and banking--Malaysia--Customer services--Quality Quality control--Malaysia--Case studies Quality assurance--Malaysia--Case studies |
| Subjects: | H Social Sciences > HF Commerce H Social Sciences > HG Finance |
| Divisions: | Faculty of Economics & Administration |
| Depositing User: | Cik Yen Yee Tan |
| Date Deposited: | 14 Apr 2012 16:41 |
| Last Modified: | 30 Jul 2013 13:22 |
| URI: | http://studentsrepo.um.edu.my/id/eprint/1776 |
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