Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / Nor Hashima binti Hashim.

Nor Hashima, Hashim (2011) Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / Nor Hashima binti Hashim. PhD thesis, Universiti of Malaya.

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                Item Type: Thesis (PhD)
                Additional Information: Thesis (Ph.D) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2011.
                Uncontrolled Keywords: Relationship banking--Malaysia ; Customer relations--Malaysia--Psychological aspects ; Banks and banking--Customer services--Malaysia ; Relationship marketing--Malaysia
                Subjects: H Social Sciences > HD Industries. Land use. Labor
                Divisions: Faculty of Business and Accountancy
                Depositing User: Puan Yoke Tien Pong
                Date Deposited: 15 Apr 2012 11:13
                Last Modified: 20 Sep 2013 17:33
                URI: http://studentsrepo.um.edu.my/id/eprint/2301

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