Zhao, Wen Jie (2011) Consumer complaint behaviour and the effectiveness of consumer court in Malaysia / Zhao Wen Jie. PhD thesis, University of Malaya.
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Official URL: http://pendeta.um.edu.my/client/default/search/res...
| Item Type: | Thesis (PhD) |
|---|---|
| Additional Information: | Thesis (Ph.D) -- Jabatan Pemasaran dan Sistem Maklumat, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2011. |
| Uncontrolled Keywords: | Consumer complaints--Malaysia; Consumer protection--Law and legislation--Malaysia; Consumer affairs departments--Malaysia; Customer relations--Malaysia |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor |
| Divisions: | Faculty of Business and Accountancy |
| Depositing User: | Ms Juhaida Abd Rahim |
| Date Deposited: | 23 Apr 2012 13:42 |
| Last Modified: | 01 Jan 2014 12:09 |
| URI: | http://studentsrepo.um.edu.my/id/eprint/3137 |
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