Norhayati, Nayan (2012) Job attitudinal behavior and job performance among public employees in Malaysia (A case study of Malaysia Co-operative Society Commission) / Norhayati Nayan. Masters thesis, University of Malaya.
![[img]](http://studentsrepo.um.edu.my/style/images/fileicons/application_pdf.png)
| PDF (Title page, abstract, content) - Submitted Version Download (232Kb) | Preview | |
| PDF (CHAPTER 1 - INTRODUCTION) - Submitted Version Download (200Kb) | Preview | |
| PDF (CHAPTER 2 – LITERATURE REVIEW) - Submitted Version Download (260Kb) | Preview | |
| PDF (CHAPTER 3 - RESEARCH METHODOLOGY) - Submitted Version Download (150Kb) | Preview | |
| PDF (CHAPTER 4 - RESEARCH RESULTS) - Submitted Version Download (331Kb) | Preview | |
| PDF (CHAPTER 5 – CONCLUSIONS & RECOMMENDATIONS) - Submitted Version Download (125Kb) | Preview | |
| PDF (References) - Submitted Version Download (199Kb) | Preview | |
| PDF (Appendices) - Submitted Version Download (697Kb) | Preview |
Abstract
Job performance has been identified as the significant key for organizations to gain competitive advantage and superior productivity. Many studies have conceptualized job performance as a multidimensional construct, however researchers have thus far provided inconclusive agreement on what factors should be included in measuring job performance. Since job attitudinal behavior is one of the area of concern for public employees, the purpose of this paper is to explore job attitudinal behavior variables such as affective commitment, self-efficacy, job characteristics and work engagement and its relationship with job performance among public employees in Malaysia. It also elaborates the extent to which Organizational Citizenship Behavior (OCB) mediates the above mentioned relationship. This research found that there was a positive correlation between job characteristics and job performance, and OCB was found to partially mediates the above mentioned relationship. However affective commitment, self-efficacy and work engagement was not found to have significant relationship with job performance.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Submitted to the Graduate School of Business Faculty of Business and Accountancy University of Malaya, in partial fulfillment of the requirement for the degree of Master of Business Administration |
| Uncontrolled Keywords: | Job attitudinal behavior; Job performance; Co-operative Society Commission |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor |
| Divisions: | Faculty of Business and Accountancy > Dept of Finance and Banking |
| Depositing User: | Ms Rabiahtul Adauwiyah |
| Date Deposited: | 17 Apr 2013 13:03 |
| Last Modified: | 06 Sep 2013 10:42 |
| URI: | http://studentsrepo.um.edu.my/id/eprint/3921 |
Actions (For repository staff only : Login required)
| View Item |
