Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia / Nurseha binti Mahmud.

Mahmud, Nurseha (1997) Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia / Nurseha binti Mahmud. Masters thesis, University of Malaya .

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                      Item Type: Thesis (Masters)
                      Additional Information: Dissertation (M.P.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1997.
                      Uncontrolled Keywords: Total quality management--Malaysia--Case studies
                      Subjects: H Social Sciences > HD Industries. Land use. Labor
                      Divisions: Faculty of Economics & Administration
                      Depositing User: Mr Mohd Faizal Hamzah
                      Date Deposited: 07 Apr 2012 16:29
                      Last Modified: 07 Aug 2013 13:36
                      URI: http://studentsrepo.um.edu.my/id/eprint/773

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