Nor Hashima, Hashim (2011) Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / Nor Hashima binti Hashim. PhD thesis, Universiti of Malaya.
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| Item Type: | Thesis (PhD) |
|---|---|
| Additional Information: | Thesis (Ph.D) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2011. |
| Uncontrolled Keywords: | Relationship banking--Malaysia ; Customer relations--Malaysia--Psychological aspects ; Banks and banking--Customer services--Malaysia ; Relationship marketing--Malaysia |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor |
| Divisions: | Faculty of Business and Accountancy |
| Depositing User: | Puan Yoke Tien Pong |
| Date Deposited: | 15 Apr 2012 11:13 |
| Last Modified: | 20 Sep 2013 17:33 |
| URI: | http://studentsrepo.um.edu.my/id/eprint/2301 |
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