Prioritising the maintenance of public park features and facilities to improve the park user experience / Gan Xing Ni

Gan , Xing Ni (2025) Prioritising the maintenance of public park features and facilities to improve the park user experience / Gan Xing Ni. Masters thesis, Universiti Malaya.

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Abstract

Public parks are one of the spaces for all people to do conduct active or passive recreational activity. Features and facilities are provided by authority to support the recreational activity. However, assertions are found that there is problem on the provision and maintenance of features and facilities in public park. Accompanied by the rising maintenance cost, it indicated that there is a need to study the perception of park user on which features and facilities are crucial to provide and maintain. This research ranked on the importance on provision and experience from park user perspective, examine relationship between the maintenance quality and public park performance, and produce a maintenance priority list to facilitate authority in managing more effectively and produce a healthy society. The study adopted mixed-method approach which include quantitative and qualitative methods. In first phase, questionnaires containing perception towards importance on provision, experience in using the variables, public park performance, and recommendation on improvement were distributed to respondent who attended to any public park in Malaysia and a total of 1658 valid questionnaire were collected. The research identified importance of provision and experience using ranking analysis. Subsequently, correlation analysis was performed to test on the performance and a maintenance priority list is constructed. In order to validate the survey result, thirty (30) park goers are chosen for semi-structure interview to acquire further details on importance on provision and maintenance aspect. The findings highlighted ten (10) features and facilities were important to be provided in a park, these are: rubbish bin, washroom, lighting, track or path, signage, natural landscape, park furniture, soft designed landscape, prayer room, and hard designed landscape. In terms of experience, ten (10) features and facilities given user a good experience and nine (9) features and facilities given user a moderate experience. Besides, it is found that the maintenance quality of all features and facilities is significant to public park performance. In the following analysis, ten (10) features and facilities arranged in descending order of importance, prayer room, washroom, signage, hard designed landscape, park lighting, park furniture, rubbish bin, soft design landscape, natural landscape, and track and path were found to be in need to be prioritised in terms of its maintenance.

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