Items where Author is "Nor Ilyani, Zainal"
Group by: Item Type | No Grouping Number of items: 1. Nor Ilyani, Zainal (2011) Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal. Masters thesis, Universiti Malaya. |