Study of technology acceptance of computerized maintenance management systems (CMMS) as a tool for measuring contractor's performance: A case study of public work department, Putrajaya / Noor Farisya Azahar

Noor Farisya, Azahar (2017) Study of technology acceptance of computerized maintenance management systems (CMMS) as a tool for measuring contractor's performance: A case study of public work department, Putrajaya / Noor Farisya Azahar. Masters thesis, University of Malaya.

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Abstract

Knowing the level of user acceptance of the information system specialized in the management of government building facilities is needed to ensure a better level of service and management. One of the popular models used to know the level of acceptance of a system is Technology Acceptance Model 3 (TAM3). Model Acceptance Technology 3 (TAM3) is the latest TAM product enhanced by Viswanath Venkatesh and Hillol Bala in 2008 and the most widely used has proven forecasts in the used and use of information technology. This model describes users behavioural intention was influenced by their perceived usefulness and perceived ease of use of a system. The purpose for this research is to know level of eSPFB acceptance that lead to actual use of it among the supervisory team group in monitoring the performance of the facility management contractor who manages government building facilities in the Federal Territory of Putrajaya. Measurement of this acceptance stage is measured using TAM3. A total of 18 variables identified in this model will test which factor demonstrate the level of acceptance the most and identify the relationship of variables in TAM3 model. A list of barriers from 4 groups of barrier in eSPFB implementation were listed and respondents were asked to choose their of agreement toward the barriers. Finally, a relationship between barriers and acceptance variable factors were identified. Research was conducted by distributing questionnaire to the target group of supervisory team at the Public Works Department, Putrajaya, and to Facility Managers and their engineers. Samples selected with random sampling are calculated 55. The data analysis method uses IBM SPSS 23. The result showed that, using eSPFB would enhance respondents job performance, the target system is applicable to their job and have the intention to continue using eSPFB. From 18 hypotheses designed, there are only 4 correlation significance relationship established. Output quality has negatively influence perceived usefulness. Computer playfulness has positively influence perceived ease of use but objective usability has negative influence on perceived ease of use. Perceived usefulness is positively influence perceived ease of use. Top 6 eSPFB implementation barriers has been highlighted; lack of in-house expertise in using eSPFB, poor training in the use of the systems, resulting in a reluctance to input data, poor training in understanding the need for data, lack of interaction and communication between departments which cause delay toward certain jobs, poor communications and alignment with, and mismanagement of, external resources such as consultants and vendors and inadequate resources assigned to the project were identified. In this study, the relationship between the barriers of eSPFB implementation with TAM3 variables were identified. There is a significance relationship between barriers in system usage with subjective norm, use, computer self-efficacy and perceived external control, barriers in vendor support with perceived usefulness perceived external control, subjective norm, job relevance, output quality, image, behavioral intention and use. While for category if people barriers, there is only one negative relationship found with computer playfulness. There is no relationship found between organization with behavioral intention and use variables.

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