Users' satisfaction through better space management in higher education libraries: A case study of University of Malaya library in Malaysia / Mohammad Ahmad Alfaouri

Mohammad Ahmad, Alfaouri (2017) Users' satisfaction through better space management in higher education libraries: A case study of University of Malaya library in Malaysia / Mohammad Ahmad Alfaouri. Masters thesis, University of Malaya.

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Abstract

This study aims to evaluate the implementation of interior space management and its impact on the users' satisfaction and energy usage at the University of Malaya in Malaysia. Determining the users' satisfaction with interior spaces within the Main Library was done by measuring satisfaction level regarding different spaces within the building, temperature, relative humidity (RH), light intensity, and arrangement of different facilities within the Main Library. Moreover, the study aims to find the impact of space management on energy efficiency term by measuring temperature, RH, and light intensity regarding different spaces, and how the interior space affects the energy usage. The literature review explained that in which spaces are formed and arranged affects working productivity and feeling of groups. Also, the literature review mentioned that one of main principles in managing interior space is the satisfaction and comfortable level of users and staff. In addition, moving toward green building and energy efficiency involves building structure, interior space, facades, and the amount of energy usage. A questionnaire survey was distributed to know the respondents' opinions on their satisfaction level on the variables regarding learning space and their perception on lighting and thermal comfort. Moreover, semi-structured interview was utilized to achieve the third and fourth objectives of the research. The interview was done with deputy chief library and development department within UM. The third measure used in this study was an empirical measurement of lighting, RH, and light intensity to compare the results with standards used to sit the actual amount. The study has shown an overall satisfaction level with various spaces within the Main Library. Furthermore, the research has likewise shown the main barriers in managing space concerning users' satisfaction and energy efficiency. There was a lack of regulations to monitor the use of space and do a proactive maintenance. The empirical measurement has presented a gap between the actual IEQ and the planned outputs regarding standards used. The study has demonstrated that the space management will defiantly affect users' satisfaction and energy efficiency.

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